We value the privacy of our customers and, therefore, we explain here how we handle the information we collect in accordance with the Civil Framework for the Internet, Law nº April 23, 2014 und the General Data Protection Law, nº 13.709, 2018.When browsing our website or interacting with our company, we may have access to some of your data. We care about respecting your privacy and, therefore, we explain below in more detail how this data can be collected, processed and stored.
About us
We, the company ELEVEN COMERCIO LTDA, are the controller responsible for the collection, storage and processing of data obtained on the website .
If you would like to speak with us regarding any issue related to the data collected, please use the contacts below:
- ELEVEN COMERCIO LTDA
- CNPJ: 14.380.494/0001-91
- E-mail: contato@elevengrp.com
- Telefone: +55 47 3046 6333
- Endereço: Rua Uruguai, 161, Sala 402, Ed. Unique, Centro, Itajaí, SC, Brasil – 88302-201
Safety
When browsing the website, data is encrypted using SSL authentication which ensures that the sending and exchange of information made on our website is confidential and exclusive to each user.
The data and information collected are stored in a secure environment, observing the state of the art available, and can only be accessed by qualified people authorized by ELEVEN COMERCIO LTDA.
In case of security breaches or technical failures, the ELEVEN COMERCIO LTDA undertakes to follow the appropriate legislation.
Data we may collect and how we use it
See below for a list of the main data collected from users of our website or from people who interact with our company and how we use it.
Registration data
We collect and maintain certain personal information from our website users and our customers for different purposes.
- Registration data for website authentication (administrators): personal data such as name and email are registered when creating an administrative account on the website and are stored indefinitely. This data is used for your identification and the internal administration of the site, in addition to customizing the user experience for you.
- Customer registration data: personal data such as name, address, CPF, RG, date of birth, email and telephone may be registered by our team when you request our services and are stored indefinitely. These data serve:
- To provide our services;
- To send updates and communications about the services
- To coordinate with partners the delivery or availability of services and products;
- To comply with legal and administrative obligations;
- To improve the shopping and browsing experience on our website;
- To do market analysis and research;
- To keep you informed about the products and services we offer by running targeted online or offline advertising;
- To prevent, detect and investigate activities that do not comply with our policies or that are prohibited or illegal.
- Forms Data: Emails and other information from you may be collected in forms and may be used to provide our services, to serve you, to get to know you better, or to run targeted online or offline advertising..
You can update or change your registered data whenever you want through our administrative panel (when available) or by contacting us.
Service channel
In our service channels, we may have access to personal information that our customers share with us to answer questions or solve problems. We may maintain a service history to improve our services.
Passwords
Passwords provided by our customers are archived in an encrypted manner. This means that only you know your password. Still, it is your responsibility not to disclose your password to any third parties, as well as ensuring that it is difficult to guess. The best password is one that only you can guess. We also recommend that you avoid using the same password on different websites.
Your email is registration data, but it can also be used for marketing campaigns such as sending offers and promotions. By registering on our site, you have the option of giving consent to the sending of messages. But even giving consent, you can unsubscribe from our database at any time, just click on the unsubscribe link in the footer of our emails.
Cookies and browsing data
Cookies are files that our website installs on your computer in order to identify you. This allows, for example, that you do not have to enter your login and password every time you access a website. They are used to personalize the experience of using the site, to have statistical information about the use of the site and to direct our marketing. You can remove cookies from your device after using our website, check with your browser support to find out how to remove your cookies.
Our website uses cookies to:
- Your authentication on the website, personalization of the website for you and to waive the need for a password the next time you access the website;
- Your identification when making comments on pages of the site;
- Identify you and maintain your contact details in our customer service systems;
- Track your activity on our website.
Some browsing data such as IP, geolocation, devices and technology used for access, in addition to user behavior within the website, may also be collected. This information is anonymized and serves to better understand our audience, improve our services and to target our marketing.
Some of these cookies are installed by third party tools and are used by them for their own reasons. These tools will be further described below.
Third-party tools and services that may collect your data
Some content on this website may include embedded content such as videos, images, articles, etc. In addition, some tools may run in the background to ensure some website functionality. Embedded content from other websites behaves in exactly the same way as if the visitor were visiting the other website.
These websites may collect data about you, use cookies, incorporate additional third-party tracking and monitor your interaction with this embedded content, including your interaction with the embedded content if you have an account and are logged into the website.
Some examples:
- Google: Services such as Google Analytics collect anonymized data to inform us about the behavior of users on our website and Google Ads allow for the personalization of ads for you. To learn more, see Google’s partner privacy policy.
- Meta: Services such as the ad platform on Facebook and Instagram may collect data within our website to personalize ads for you and to help us better understand the behavior of our website visitors. To learn more, see Meta’s privacy policy.
- YouTube: When watching a video on our website, it may be hosted on YouTube. In order to play the video, YouTube, represented by Google, may collect some data from you to identify you and offer you related content. To learn more, see Google’s privacy policy.
By using this type of media, you accept the privacy policies of each site. Furthermore, you are aware that ELEVEN COMERCIO LTDA has no control over the processing of data carried out by other sites and cannot be held responsible in the event of any problem that is not caused by your own fault.
Information for the provision of services
In order to provide our services, we may have access to sensitive information about our customers such as business information or internal company files. In that case, we are committed to keeping this information secure as described in detail in our contract.
Use of information
We undertake not to make your data available, transfer or sell your data to third parties, except in situations that are essential, such as:
- For creating collections together with payment systems
- For issuing invoices
- For the provision of our services, including the use of tools that we have already mentioned above
- For shipping products with carriers
- For sending advertisements and emails with marketing platforms
- For fraud investigations or compliance with legal requirements.
We also do not share individual information with advertisers and partners. The administrators of our site can see your information. Personal information may be disclosed if required by law.
Age restriction
Our services are aimed at consumers of legal age. If you are under the age of 18, please do not use our website or send us your details.
Your rights over your data
If you have interacted with this website or our company, you may request an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we remove any personal data we hold about you. This does not include any data that we are required to keep for administrative, legal or security purposes.
Contact us at contato@elevengrp.com for any questions or help with your data.
We reserve the right to modify this policy to adapt it to changes in legislation or jurisprudence, as well as changes relating to commercial practices. Check this page whenever you want to see whether or not there have been any changes. If we have your contact details, you will be notified if any changes are made. By using this site, you agree to the terms of our policy.